{"id":11757,"date":"2013-04-06T18:24:13","date_gmt":"2013-04-06T15:24:13","guid":{"rendered":"https:\/\/dev.groupscience.gr\/_w\/faq\/"},"modified":"2024-03-25T11:23:46","modified_gmt":"2024-03-25T08:23:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.groupscience.gr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body data-rsssl=1><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2z072wt-673a7a45c4105a57f76e3c0a275e73c8\">\n#top .av-special-heading.av-2z072wt-673a7a45c4105a57f76e3c0a275e73c8{\npadding-bottom:0;\n}\nbody .av-special-heading.av-2z072wt-673a7a45c4105a57f76e3c0a275e73c8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-2z072wt-673a7a45c4105a57f76e3c0a275e73c8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-2z072wt-673a7a45c4105a57f76e3c0a275e73c8 av-special-heading-h3 meta-heading  avia-builder-el-0  el_before_av_toggle_container  avia-builder-el-first '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='togglecontainer av-cibt2gt-4169ed949f485267df6ff978be8c4772  avia-builder-el-1  el_after_av_heading  el_before_av_hr  toggle_close_all' ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Installation}\" class=\"\">Installation<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Misc}\" class=\"\">Misc<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Pricing}\" class=\"\">Pricing<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-c1eqmm5-f3dce06d20b70491fa8bc9f871d7f970'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Installation} {Misc} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"What are the available ways to receive my order\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the available ways to receive my order\" data-aria_expanded=\"Click to collapse: What are the available ways to receive my order\">What are the available ways to receive my order<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>1.With Courier &ndash; courier company (small in volume and weight products)<\/p>\n<p>2.With transport company (large volume products)<\/p>\n<p>3.Pick up from our warehouse (ELXIS S.A. in Aspropyrgos)<\/p>\n<p>4.Receive from our headquarters (Dim. Gounari 48 in Maroussi)<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-bmtsqjh-293fbaf6a47225068f6b8ca4ba7b2e35'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Installation} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Are there any additional costs?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are there any additional costs?\" data-aria_expanded=\"Click to collapse: Are there any additional costs?\">Are there any additional costs?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Additional costs for the customer are only the shipping costs in case of sending the order.<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-b2uxyql-fa41bd4ea914965c0db6a2c3e189a7cf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Pricing} {Misc} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"What are the available payment methods?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the available payment methods?\" data-aria_expanded=\"Click to collapse: What are the available payment methods?\">What are the available payment methods?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Pay on delivery<\/strong><\/p>\n<p>Temporarily unavailable payment method.<\/p>\n<p><strong>By debit \/ credit card<\/strong><\/p>\n<p>You can pay for your order with either a Visa, Mastercard or debit card. With the debit and credit card the payment is made in a lump sum.<\/p>\n<p><strong>By deposit in a bank account<\/strong><\/p>\n<p>Each order can be paid by bank deposit, kept pending until the amount is deposited, but for a maximum period of five (5) days. If the deposit is not made within this period, the order is canceled without further notice. Any bank charges for the deposit are paid by the customer.<\/p>\n<table width=\"699\">\n<tbody>\n<tr>\n<td width=\"294\">Bank<\/td>\n<td width=\"100\">Swift<\/td>\n<td width=\"305\">IBAN<\/td>\n<\/tr>\n<tr>\n<td width=\"294\">Eurobank0026.0053.72.0200635009<\/td>\n<td width=\"100\">ERBKGRAA<\/td>\n<td width=\"305\">GR5102600530000720200635009<\/td>\n<\/tr>\n<tr>\n<td width=\"294\">Piraeus6041-125766-765<\/td>\n<td width=\"100\">PIRBGRAA<\/td>\n<td width=\"305\">GR5501710410006041125766765<\/td>\n<\/tr>\n<tr>\n<td width=\"294\">NBG714\/201442-49<\/td>\n<td width=\"100\">ETHNGRAA<\/td>\n<td width=\"305\">GR91 0110 7140 0000 7142 0144 249<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Payment at our headquarters<\/strong><\/p>\n<p>With cash or card you can pay for your order at our offices.<\/p>\n<p>Address: Dim. Gounari 48, Maroussi 15124 <a href=\"https:\/\/goo.gl\/maps\/J6eX5JbAv3ZmmJui9\">here.<\/a><\/p>\n<p>Monday &ndash; Friday 9am &ndash; 5pm<\/p>\n<p>* Doses can be applied<\/p>\n<p>** For credit, in case of large (in value and quantity) orders please contact us.<\/p>\n<p>*** For telephone orders (210-8053121) or orders via email (<a href=\"mailto:info@groupscience.gr\/_w\">info@groupscience.gr\/_w<\/a>) after consultation we send you an invoice which you forward to us sealed &ndash; signed and finally pay the amount in one of the above ways. With the deposit you are informed about the exact day and time of delivery of your order.<\/p>\n<p>**** For product availability (quantities) or product requests that you do not find in the e-shop please contact us at <a href=\"mailto:info@groupscience.gr\/_w\">info@groupscience.gr\/_w<\/a><\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-am5qg2l-65e96901aceeeefaa4cc2d7ffed33e45'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Pricing} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"What are the available shipping methods?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the available shipping methods?\" data-aria_expanded=\"Click to collapse: What are the available shipping methods?\">What are the available shipping methods?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Collection from the warehouse<\/strong><\/p>\n<p>For all orders, the collection can be done by the customer, at no extra charge, in our warehouse ELXIS S.A. in Aspropyrgos. (by appointment \/ information for the date and time) <a href=\"https:\/\/www.google.gr\/maps\/place\/ELXIS.+%CE%91%CF%83%CF%80%CF%81%CF%8C%CF%80%CF%85%CF%81%CE%B3%CE%BF%CF%82+-+%CE%95%CE%B8%CE%BD%CE%B9%CE%BA%CF%8E%CE%BD+%26+%CE%94%CE%B9%CE%B5%CE%B8%CE%BD%CF%8E%CE%BD+%CE%9F%CE%B4%CE%B9%CE%BA%CF%8E%CE%BD+%CE%9C%CE%B5%CF%84%CE%B1%CF%86%CE%BF%CF%81%CF%8E%CE%BD\/@38.085123,23.6330983,17z\/data=!3m1!4b1!4m5!3m4!1s0x14a1a4251d9b7103:0xa4f91bf37ea6b2d0!8m2!3d38.085164!4d23.6352402\">Location here<\/a>.<\/p>\n<p><strong>Collection from the offices<\/strong><\/p>\n<p>For orders where the products are at our headquarters and for specific product packaging from our warehouse, the customer can pick up the order from our offices, address: 48 Dimitriou Gounari, Maroussi 15124, daily 9 am &ndash; 5 pm. (by appointment \/ information for the date and time) <a href=\"https:\/\/www.google.gr\/maps\/place\/GROUP+SCIENCE\/@38.052041,23.8032753,17z\/data=!3m1!4b1!4m5!3m4!1s0x14a198d6a9ccda7f:0xb5ce76a2b2361d8!8m2!3d38.052041!4d23.805464\">Location here.<\/a><\/p>\n<p><strong>Delivery to agency (Athens)<\/strong><\/p>\n<p>Our company can execute the deliveries of customer orders to an agency of their choice within Athens with a very low financial burden &ndash; charge. Indicative charges: 1-3 Boxes from 14 &euro; Pallet from 20 &euro;<\/p>\n<p><strong>Delivery to other areas of the Territory<\/strong><\/p>\n<p>Upon agreement for the additional charge, deliveries are made throughout Greece with cooperating transport companies. The risk from the sale &ndash; transport &ndash; final receipt of the order by carrier, passes to the buyer \/ customer.<\/p>\n<p><strong>Delivery to a carrier of your choice<\/strong><\/p>\n<p>Your order can be delivered to a carrier of your choice and by order you send it to pick up either from the warehouse or from our headquarters.<\/p>\n<p><strong>Courier<\/strong><\/p>\n<p>For immediate deliveries the customer can choose the transfer of his order by Courier from Group Science or by order of a courier company to pick up the items.<\/p>\n<p>* Delivery requires the payment of the order or its financial settlement.<\/p>\n<p>** The information time from Group Science for the delivery of the transfer and the delivery time to the customer takes place immediately (no later than the next working day).<\/p>\n<p>*** For the financial burden (with shipping costs) of each order please contact us.<\/p>\n<p>**** Receipts from our warehouse and headquarters have no additional charges.<\/p>\n<p>***** The items travel at the customer&rsquo;s responsibility.<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-a7d42al-5c3713e523cdf9173f091e0e41a1a9ff'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Installation} {Misc} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Do you have a return policy?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you have a return policy?\" data-aria_expanded=\"Click to collapse: Do you have a return policy?\">Do you have a return policy?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Returns due to external defects from the transfer<\/strong><\/p>\n<p>The responsibility for the transfer passes to the customer. The goods travel at the sole responsibility of the customer, so returns are not accepted. The goods to be transported can be insured with a small charge of the principal so that in case of an event the customer is fully covered.<\/p>\n<p><strong>Returns<\/strong><\/p>\n<p>Product returns are accepted within 2 days of receipt and if there is a significant reason from the customer accepted by the company. Shipping (return) costs are borne by the customer. The return of the monetary value is completed no later than 30 days from the return of the items and their control.<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-kqkq4x35-738d9fbbf1fb02f6dfbf4fb8651f09a5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"What are the opening hours?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the opening hours?\" data-aria_expanded=\"Click to collapse: What are the opening hours?\">What are the opening hours?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Monday to Friday 9am &ndash; 5pm<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-kqkq5vtb-d350fe33bae795b4b89fef66d83d1abb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Privacy Policy\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Privacy Policy\" data-aria_expanded=\"Click to collapse: Privacy Policy\">Privacy Policy<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Toggle Content goes here<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-kqkq75sq-25b8244ce0961a2e1707f79eb2588412'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Can I change my order or place of delivery?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I change my order or place of delivery?\" data-aria_expanded=\"Click to collapse: Can I change my order or place of delivery?\">Can I change my order or place of delivery?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>After relevant communication and if your order has not already been launched, there is the possibility to make changes in products and delivery address.<\/p>\n<\/div><\/div><\/div><\/section><br>\n<section class='av_toggle_section av-kqkq87de-866a756e3946f586fc2afbf88170eb67'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"Terms of Use\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Terms of Use\" data-aria_expanded=\"Click to collapse: Terms of Use\">Terms of Use<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Toggle Content goes here<\/p>\n<\/div><\/div><\/div><\/section><br>\n<\/div>\n<div  class='hr av-5bwb87x-960e626e134dbd49fb8531e0647eaa0b hr-full  avia-builder-el-2  el_after_av_toggle_container  el_before_av_textblock  hr-no-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-4npghod-c8fd9ee5fd409bbca6eddb7e26e3c2fd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">FAQ didnt solve your problem?<\/h2>\n<p style=\"text-align: center;\">Here are several ways to contact us<\/p>\n<\/div><\/section>\n<div  class='hr av-4bcaonx-b616f25cf5a20a4a8115b83a08f40f9c hr-short  avia-builder-el-4  el_after_av_textblock  el_before_av_contact  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<form action=\"https:\/\/www.groupscience.gr\/en\/faq\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-5  el_after_av_hr  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>Send us mail<\/h3><fieldset><p class='  first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_4_1'><label for=\"avia_4_1\" class=\"textare_label hidden textare_label_avia_4_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_4_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_4_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_5_1\" class=\"hidden \" id=\"avia_5_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Submit\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/p><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11757","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ | Group Science<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.groupscience.gr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Group Science\" \/>\n<meta property=\"og:url\" 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